Privacy Policy

Privacy Policy for Mike's Prints

Last Updated: [Date]

Mike's Prints ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, and your rights concerning that data.

1. What Information Do We Collect?

We may collect and process the following data about you:

  • Information You Give Us: This is information you provide when you place an order, create an account, or contact us. It includes your name, billing address, delivery address, email address, and phone number.

  • Payment Information: When you make a purchase, your payment is processed by a secure third-party payment provider (e.g., Stripe, PayPal). We do not store your full credit/debit card details.

  • Technical Information: When you visit our website, we may automatically collect your IP address, browser type, time zone setting, and how you interact with our site (e.g., pages viewed).

2. How Do We Use Your Information?

We use your information for the following purposes:

  • To Fulfil Your Order: To process your payment, pack your print, and deliver it to you. This is the primary contract we have with you.

  • To Communicate With You: To send you order confirmations, dispatch notices, and respond to any customer service enquiries you may have.

  • To Improve Our Website: To analyse how visitors use our site so we can improve its layout, functionality, and performance.

  • For Marketing (With Your Consent): If you have explicitly opted in, we may send you emails about new prints, special offers, or events. You can unsubscribe from this at any time.

3. Data Sharing

We do not sell your personal data to third parties. However, we may share your data with trusted partners who help us run our business, such as:

  • Delivery Couriers: To deliver your order.

  • Payment Processors: To securely take your payment.

  • Website Hosts & IT Support: To maintain our website's security and performance.

We only provide them with the minimum information they need to perform their service.

4. How Do We Protect Your Data?

We take data security seriously. Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal information when you place an order. We also have internal policies and security measures in place to protect your data from being lost, stolen, or accessed without authorisation.

5. Cookies

Our website uses cookies (small text files placed on your device) to distinguish you from other users. This helps us provide you with a good browsing experience and allows us to improve our site. For full details, please see our separate Cookie Policy.

6. Your Rights

Under UK data protection law, you have rights over your personal data, including:

  • The right to access: You can request a copy of the data we hold about you.

  • The right to correction: You can ask us to correct any inaccurate information.

  • The right to erasure: You can ask us to delete your data (this is not an absolute right).

  • The right to object: You can object to us processing your data, for example, for marketing purposes.

To exercise any of these rights, please contact us at [Insert Customer Service Email Here].

7. Contact Us

If you have any questions about this privacy policy, please contact our Data Protection Officer at: Email: [Insert Email] Address: [Insert Business Address]

 

Returns & Cancellation Policy

We want you to be completely happy with your vintage print from Mike's Prints. If for any reason you are not, here is our policy on returns and cancellations.

1. Your Right to Cancel (Cooling-Off Period)

In line with UK Consumer Contracts Regulations, you have the right to cancel your contract with us and receive a full refund.

  • You have 14 days from the day you receive your Goods to notify us that you wish to cancel.

  • You then have a further 14 days from the date you notified us to return the Goods to us.

2. How to Cancel or Return an Item

  1. Notify Us: Please email us at [Insert Customer Service Email Here] within the 14-day period. Please include your name, order number, and the item you wish to return.

  2. Package the Item: You are responsible for returning the item in its original, undamaged condition. Please package it securely, ideally in the original packaging, to prevent damage during transit.

  3. Return the Item: You are responsible for the cost of return shipping. We strongly recommend using a tracked and insured delivery service, as we cannot be held responsible for items that are lost or damaged on their way back to us.

3. Damaged or Incorrect Items

If your item arrives damaged, or if we have sent you the wrong print, please contact us within 3 days of delivery at [Insert Customer Service Email Here].

  • Please provide your order number and include clear photos of the damage and the packaging.

  • We will arrange for a replacement or a full refund (including your return shipping costs) as appropriate.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you by email.

  • If the return is approved (i.e., the item is in its original condition), we will process your refund.

  • The refund will be credited back to your original method of payment within 14 days.

  • We will refund the original price of the print and the standard outbound delivery charge. (Please note: if you paid for an enhanced delivery service, we will only refund the cost of our standard delivery option).